Business Process Management

What is Business Process Management (BPM)
Business process management (BPM) is a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment. A business process is an activity or set of activities that will accomplish a specific organizational goal.

The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. BPM is a subset of infrastructure management, an administrative area concerned with maintaining and optimizing an organization’s equipment and core operations.

BPM Benefits
Some of the key objectives and benefits associated with business process management include the following:

Increase Accountability
One of the primary goals of instituting a business process management system is to provide greater accountability for departmental functions, from tracking and monitoring expenditures to ensuring deliverables are met. By documenting all business processes and working to optimize each one, a company can achieve a system of checks and balances – thereby minimizing the potential for fraud, errors or loss and affirming that all employees are aware of their responsibilities.

Improve Reliability

Effective business process management has the capacity to improve the reliability of information and its dissemination in a timely manner. It is critical for senior management to receive accurate information as and when needed in order to make important and time-sensitive business decisions. When business processes are properly recorded and monitored, it is easy to locate the necessary data and quickly produce relevant reports.

Avoid Waste

Because business process management involves assigning and tracking corporate resources, there is generally far less waste than in companies that do not actively monitor those resources. Organizations that follow BPM best practices will find that they can dramatically reduce waste, enhance efficiency and, ultimately, boost profitability. Regular performance reviews can identify possible instances of waste and inefficiency, and continuous process improvements can help to address them.

Promote Safe Working Conditions and Protect Company Resources and Information

Another benefit of business process management is its capacity to enforce safety and security measures. By documenting proper procedures and mandating full compliance with them, organizations can help ensure staff safety and protect company assets – including physical resources and confidential information – from theft, loss or misuse. That’s why internal controls and corporate policies play a key role in business process management.

Examples of BPM in Different Sectors
Consider the many benefits of BPM in the following sectors and functional areas:

• Human Resources:

BPM workflows lend themselves easily to commonly used human resource (HR) applications, such as vacation requests, training requests, recruitment, termination, certification management and employee performance reviews. By incorporating BPM into HR activities, the associated business processes can be conducted more quickly, efficiently and consistently. In addition, BPM ensures that management has ready access to that information required to make important business decisions.

• Finance and Purchasing:

In order for a company to maximize profitability, proper management of financial assets is essential. BPM has proven to be extremely effective in managing purchases, tracking expenses, and monitoring subcontractors and suppliers. An effective BPM system makes it easy to coordinate and oversee critical business activities such as purchase requisitions, billing and invoicing, travel requests and reimbursements, budget approvals and collection of payments, among others.

• Customer Relationship Management:

BPM enables customer relationship management (CRM) teams to solve problems more efficiently and provide customers with the most accurate and up-to-date information. It’s important for a BPM solution to integrate seamlessly with the marketing, sales and support systems within a company. When properly implemented, a BPM package can organize and automate activities such as new customer acquisition, service call management, customer complaint resolution, help desk requests, credit approvals, fraud assessment and task management.

• Sales and Marketing:

A well-designed BPM solution has the ability to support a company’s sales and marketing teams by providing them with process-driven applications that save valuable resources and time. It can also streamline the pre-sale process, provide prospective customers with prompt answers, and enable employees to quickly respond to changing customer demands. Examples of sales and marketing BPM workflows include customer inquiries, promotional campaigns, product launches and sales process management, as well as developing, responding to and approving proposals and bids.

• Research and Development:

BPM provides a reliable infrastructure for the effective management of research and development (R&D) processes. A company’s product and service offerings must be dynamic, flexible and able to adjust to the needs of the market, and BPM helps accomplish that by reducing or eliminating re-work costs and minimizing the time it takes to bring new products to market. BPM workflows typically include popular R&D applications such as feature and change requests, bug tracking and schedule management.

Features of Solution
Inputsoft BPM Custom Solutions includes tools and features to make your core tasks more manageable than ever before, so you can spend more time solving your business issues and less time implementing your solutions.

Process Management

• Flexible task settings meet all your needs:

Even complex workflows are easy to create with Inputsoft BPM custom solutions. Build unique processes for single, group, and/or multi-tiered approval, either parallel or sequential. Inputsoft will handle as many, or as few, steps as you need.

• Role-Based routing definitions allow you to assign tasks dynamically:

Eliminate the bottlenecks caused by using named resources in the approval process. Using role-based routing, you can ensure that your approval process moves forward as quickly as possible without sacrificing accountability.

• Due dates help you meet your Service Level Agreements:

Set a due date for tasks to ensure that your team is meeting its Service Level Agreements. Inputsoft BPM custom Solutions also allows you to track lagging processes so you can take corrective action immediately.

• Task Scheduling:

Users can schedule tasks to kick off at a specified time, facilitating customers that need project management capabilities incorporated into their processes.

• Email reminders help users stay on top of their tasks:

Today’s professionals are doing more and covering broader responsibilities than ever before. Set email reminders to ensure your users know what they need to do and when to keep your processes moving.

• Email reminders help users stay on top of their tasks:

Today’s professionals are doing more and covering broader responsibilities than ever before. Set email reminders to ensure your users know what they need to do and when to keep your processes moving.

Forms

• Centralize Your Forms:

Inputsoft BPM Custom Solutions stores all forms in a centralized location, allowing administrators to easily locate and add existing forms to any process.

• Form Builder makes form creation a snap:

The online form builder makes it simple to create whatever forms you need to capture your critical data. Forms can be presented to as many contacts as needed in your process, ensuring that information is captured at any point. You can also preview multiple pages of forms before activating them.

• Multiple question types offer added flexibility:

Quickly choose and define from many types of questions, giving you even more options for your form definition.

• Built-in form field validation process setbacks:

Reduce errors by enforcing field validation for questions within a form. You can even define your own custom error message.

• Email reminders help users stay on top of their tasks:

Today’s professionals are doing more and covering broader responsibilities than ever before. Set email reminders to ensure your users know what they need to do and when to keep your processes moving.

Reporting

• Graphical reports paint a complete picture:

Get your point across visually with graphs to convey statistical information in a way that lets your users see trends and understand analysis quickly and clearly.

• User Reporting gets information to those who need it:

Users can be granted access to activity reports on any given process, allowing managers to assess, evaluate and find process efficiencies.

• Online reporting provides real-time visibility:

Track all of your processes using Inputsoft’s Web-based dashboard. All the data you need is available anytime for an immediate audit trail. End users can also view the status of their requests online via their personalized dashboards.

• Time reports between statuses help you meet your SLAs:

Track your team’s progress against Service Level Agreements and use Scoreboards to track the overall efficiency of your processes to drive improvements.

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